5. Cockroft, A. West Bank and Gaza, Service Delivery Survey: Health and Basic Education Services. CIETinternational, PCBS, HDIP, 1998: 38pp.

This survey gives a picture of the present service in the fields of health and basic education services from the perspective of the service beneficiaries. The study aims at facilitating the use of the results by the PA to improve the effectiveness and efficiency of these services, it also aims at helping improve the PA’s awareness of each provider’s relative strengths and present quality of service delivery, with a view to informing service delivery policy, and last but not least the survey aims at establishing the methodology in the Palestinian context and begin the process of institutionalization so that it can become a sustainable process.