66. Yuval, D. The Delivery of Mothers and Child Health Care in Jerusalem: Client Evaluations and Their Relationship to Ethnic Composition of Staff and Clients. PhD. thesis in Urban and Regional Planning, University of Michigan, 1988, 193 pp.

The development of Jerusalem's mother and child health care system is described in an attempt to investigate correlations between structural elements of the mother and child health care services and client evaluations and perceptions of these services.

A study of five MCH centers, two voluntary and three municipal, in Jerusalem was conducted. Interviews were carried out with administrators, other staff members and a random sample of clients. Detailed background material about each center was compiled.

The study suggests that Arab clients of preventive health care services were not uniformly dissatisfied with the services provided to them by the Israeli Public Health Service Department. Their evaluations seemed to vary with several structural elements of the health care facilities, namely, ethnic composition of the staff and clients. Staff composition had little effect on dissatisfaction, rather it was the health care delivery processes associated with staff composition that affected clients' attitudes.